UX/UI Designer
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HMRC wanted to modernise how members of the public transfer their pensions when moving abroad. I designed the end-to-end service from scratch, simplifying a complex process and creating a clearer, more accessible experience for users navigating an unfamiliar financial system.
Role
Interaction Designer
Client
HMRC x IBM
#1: Simplified a complex pension process into a clear, intuitive user journey.
#2: Designed from scratch, from early concepts through to final designs.
#3: Used research and usability testing to identify pain points and validate design decisions.
#4: Created a prototype with code to handover seamlessly to developers.
Learn more on GOV.UK here.